The Library board of Trustees welcomes and encourages input from citizens regarding library services. Information will be gathered using a variety of tools such as a suggestions box, questionnaires, and random surveys.

Persons who wish to initiate a formal expression of concern will be asked to submit their concerns in writing, to the Director who will in turn respond to the person in writing within ten (10) days. The Director will notify the Library board of Trustees of all expressions of concern and provide them with a copy of the response.

If the person who initiated the expression of concern is not satisfied with the response of the Director, an appeal for a hearing before the Library Board of Trustees may be made by contacting the Library Board President. If a hearing is granted, the individual will be notified of the date and time to address the Board during a meeting’s public participation time. The Library Board reserves the right to limit the length of presentation and number of speakers at the hearing. Following the hearing the Library Board will make a formal written response within ten (10) days.

Approved by the Agnes Robinson Waterloo Public Library Board of Trustees on March 20, 2017.